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Hello!

 If you have any questions regarding your withdrawal I recommend contacting our Support Team via email at [email protected] 
Support requests are handled in the order they are received to ensure every inquiry is addressed as quickly as possible. Please send a single, detailed message including all the necessary information, such as your ID, screenshots, and any questions you may have, then wait for their response.
They will get back to you as soon as possible.

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https://forum.1win.run/topic/1710-2-withdraw-pending/#findComment-14786
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